Hair Queries

What’s the difference between Filipina and Korean?  

Filipina - Some of the strands in these bundles are not all the same length, making the bundle less full from tip to root. If you're a Doll who likes a more natural and lightweight look, then this hair type is perfect for you. (PLEASE NOTE: we only sell Filipina bundles up to 18")

Korean- Majority of the strands in this hair type are the same length, making the bundle more full from root to tip. For our Dolls who like a thick and glamourous look, then this is the perfect hair type for you. 

 

Which hair type is silkier/better quality? 

Both hair types are of exceptional quality and are both very silky. They only differ in thickness. Our Korean hair is thicker from the bottom to the top whereas our Filipina hair is not. 

 

How many bundles would you recommend?  

The quantities below are recommended lengths hairstyle groups. You can adjust the quantities based on your preference for a thinner or fuller look.  

Leave out

- Lengths 12"-24": 3 Bundles 

-Lengths 26"-30" 3.5 bundles (4-5 bundles for a fuller look)

-Lengths 32"-40" 4 bundles (5 bundles for a fuller look)

Closure and bundles 

- Lengths 12"-14": 2.5 Bundles 

- Lengths 16"-24": 3 Bundles 

-Lengths 26"-30" 3.5 bundles 

-Lengths 32"-40" 4 bundles 

Frontal and bundles 

- Lengths 12"-14": 2 Bundles 

-Lengths 16"-32" 3 bundles 

-Lengths 34"-40" 4 bundles 

How long Does your hair last? 

With the correct hair care routine and proper maintenance our hair can last anywhere between 4-6 years (sometimes longer). 

Returns and Exchanges 

Do you offer returns or exchanges? 

For full details, please see our Returns, Exchanges & Refunds page.

Damages & Issues

All items and parcels are photographed before shipment and thoroughly inspected by us. We ask that you also inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

International Shipping & Locations

Do you ship internationally? 

We ship to: 

Europe  

  • United Kingdom
  • Belgium
  • France
  • Germany
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Sweden
  • Switzerland

North America

  • United States Of America 
  • Canada 

Africa 

  • South Africa 
  • Nigeria 
What are your Shipping & Delivery time frames?

For full details, please see our Shipping & Delivery page.

Where is The Hair Collective Ltd. based?

London, UK 

Custom/Pre-orders

What orders are classified as custom/pre-orders? 

All custom orders will be stated as a custom order in its product description. These orders are not available for immediate purchase and they must be ordered upon request and are subject to a wait time of 21-32 working days.