Shipping & Delivery
Important
Important: Customers are not advised to book any hair appointments or hair consultations without receiving and fully inspecting their orders. We will not be held liable for any missed/delayed/cancelled appointments.
All our delivery times are estimates, and while we do our best to meet them, there may be occasional delays. We kindly ask you to keep this in mind when placing your order.
Processing Times
Please be aware that during busy seasons, strike periods, public holidays, and other exceptional periods, shipping times may vary.
PINK FRIDAY - NEW YEARS DAY SHIPPING TIMES
Please allow up to 2-3 weeks for us to fulfil all orders as we prepare for our busiest season and final restock of the year. While we'll be working tirelessly to ship orders daily, we want to provide a realistic timeframe to avoid any disappointment.
We do not ship parcels on Sundays (for UK, Canada, Europe, and the Rest of the World). For US orders, we do not ship on weekends. Therefore, all orders placed after 12 noon (CT) will be shipped out starting from Monday.
Ready-to-ship/In Stock products: We strive to dispatch all ready-to-ship orders within two business days, with no additional processing time (unlike made-to-order products with a 21-32 day processing period). All products of this nature will not have a 21-32 working days processing time stated in it's description box.
Custom/Pre-Orders: Our processing time for custom and pre-orders is typically 21-32 business days, as indicated in each product description. Please note that during the holiday season, processing times may extend up to 32 business days. Once your order is processed, it will be shipped within two business days and will adhere to the regional shipping times outlined below.
Once your parcel has been shipped its expected delivery date will depend on your region:
Shipping Times
Incorrect Mailing Address
We are not responsible for any incorrect or missing mailing address details provided by the customer. Please ensure that your address is entered correctly at checkout.
Lost/Missing Parcels
Once the package has been delivered and confirmed by our shipping carrier, we are not responsible for loss or theft of your package. We do not refund or reship packages that have been marked as delivered by the courier.
Customs/Duties
The Hair Collective is not responsible for any customs fees or duties incurred on international shipments, as these are the responsibility of the customer. Please check with your local postal service for more information. You are responsible for covering any customs fees or duties incurred when shipping to your destination.
Please do not refuse delivery. Unfortunately, refused deliveries will incur the cost of the original delivery plus the courier return fee. Any refund will be minus the total delivery and return costs.
Last updated: 24 October 2024.