Incorrect mailing address
We are not responsible for any incorrect or missing mailing address details provided by the customer. If your mailing address is incorrect we will get in touch with you to arrange a redelivery, however, you will incur a return to sender fee of £6.20 and a new shipping fee. Please ensure that your address is entered correctly at checkout.
- Once the package arrives and is confirmed by our shipping carrier that it has been delivered, we are not responsible for your package's loss or theft.
- We do not refund or reship packages that have been marked as delivered by the courier.
- The Hair Collective is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the customer.
- Please check with your local postal service for more information. You will need to make sure that you cover any incurred customs fees or duties should any be incurred when shipping to your destination.
- Please do not refuse delivery. Unfortunately, refused deliveries will incur the cost of the original delivery plus the courier return fee. Any refund made will be minus the total delivery and cost to return.
Last updated: 13th June 2023